At Vista we provide a full in-house claims service


At Vista, our claims team manage insurance claims, escalation, and facilitation for a range of services. We’ll take the stress out of the process and strive to ensure that you receive a satisfactory conclusion.

Our team will hold your hand throughout what can be a challenging process, cutting out the jargon and confusion and will work relentlessly to ensure you get the best from your cover. No matter the nature of the claim we offer a personal service with a focus on customer satisfaction that sees our clients staying with us in the long-term.

The claims process is where you discover if your insurance is truly good enough. We make sure it is.

  • We will provide a full in-house service including:
  • Full visibility on all claims presented to insurers including full in-house service
  • Liaising with your internal staff
  • Negotiating and dealing with loss adjusters, legal teams, insurer staff, ULR agents etc
  • Challenging estimates
  • Expediting settlements
  • Regular monthly claims review
  • Post appointment progressing all outstanding claims
  • Claims Defensibility – highlighting post loss action points to prevent recurrence
  • Advice and guidance on incident investigation and claims preparation